To whom it may concern,
I have been immensely impressed with debt free life. Without exception, everyone I have spoken to has been professional, knowledgeable, efficient and effective. But also, importantly and unusually, they have been empathic, kind and respectful. They always said what they were going to do exactly when they said they would. They all went over and above any expectations that I had.
I am so grateful to my first contact who did all the paperwork in setting up my IVA. He immediately put me at ease and took the time to explain things clearly. He was sensitive when asking for information. I felt respected and taken care of.
My sincere thanks to Joe who listened attentively, quickly understood the issue and knew what to do. He answered all my concerns with a great deal of patience and clarity. He was also warm, kind, respectful and reassuring.
I am deeply grateful to Joe and the other debt free life staff I have spoken to in the last five weeks. Since they secured my IVA I feel like this is the beginning of things going well, especially after a challenging time. It doesn’t feel like the end of the world anymore.
I am wishing you all a Merry Christmas and a Happy 2018!
With much appreciation and gratitude.